Chick-fil-A’s story began in 1946, when founder S. Truett Cathy opened a small diner called the Dwarf Grill in Hapeville, Georgia. Truett built his business on a simple principle — care for people first, and the rest will follow. His commitment to hospitality, community, and excellence eventually led him to invent the Original Chick-fil-A Chicken Sandwich in 1964, a recipe that remains unchanged today.
As the brand grew, Truett kept the focus on people. He believed that a great business starts with great leadership, which is why Chick-fil-A developed one of the most selective and hands-on Operator programs in the industry. Rather than franchising in a traditional way, Chick-fil-A chooses Operators through a rigorous selection process designed to identify leaders of character — individuals who will be present in their restaurants, invest in their teams, and serve their communities well.
Today, thousands of Chick-fil-A restaurants across the country carry forward Truett Cathy’s original vision: create remarkable experiences through genuine hospitality. Operators continue to honor this legacy by building relationships, developing leaders, and fostering a culture where people feel valued. The result is a brand known not only for great food, but for the warmth and care that define every Chick-fil-A restaurant.
Chick-fil-A’s vision is to create a restaurant experience centered on care, connection, and genuine hospitality. Guided by the purpose to have a positive influence on all who come in contact with Chick-fil-A, Operators lead their teams with a people-first approach.
Chick-fil-A strives to be known as the most caring company, and that commitment shows up in the everyday values lived out in each restaurant:
Hospitality – creating memorable, joy-filled guest experiences
Growth – developing leaders and providing real opportunities for advancement
Integrity – doing what’s right and maintaining high standards
Stewardship – caring for the business, people, and community
Community Impact – supporting local schools, families, and organizations
These values shape environments where guests feel welcome and Team Members can grow, lead, and make a meaningful difference.