Malcolm’s journey to Chick-fil-A began during the pandemic, facing initial setbacks but persevering toward success. His commitment to aligning with Chick-fil-A’s culture of community and service inspired him to transition from corporate leadership to restaurant ownership. Malcolm views Chick-fil-A as the ideal platform to blend his business acumen with his passion for serving others through quality food and hospitality.
Malcolm’s vision is to create the most welcoming restaurant on the Upper West Side by offering delicious food and heartfelt hospitality. His core values are embodied in the acronym CHEER—Community, Hospitality, Excellence, Enjoyable Food, and Respect. These values guide his operational and cultural goals. His achievements include successfully navigating Chick-fil-A’s competitive operator selection process and planning initiatives like partnering with local organizations to combat food insecurity, supporting first responders, and providing educational opportunities for team members.
His mission is to embody servant leadership and cultivate a workplace culture where collaboration thrives and genuine hospitality is at the heart of everything they do.